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Home > News Room > Memorial receives national recognition for improving quality of care

Memorial receives national recognition for improving quality of care for heart failure patients

Niagara Falls Memorial Medical Center has significantly reduced hospital readmissions for heart failure patients as a result of its participation in Aligning Forces for Quality, a national effort to further improve the quality of health care provided in America’s hospitals.

The program is an initiative of the Robert Wood Johnson Foundation (RWJF), the nation’s largest health care philanthropy, and is staffed by experts at The George Washington University. The P2 Collaborative of Western New York was selected by RWJF to lead the local Aligning Forces for Quality effort.  

Since October 2010, Memorial has participated with 100 other forward-thinking hospitals in 16 communities across the country in identifying innovative ways to improve the quality of patient care and ensure that it is equitably delivered to patients of differing races and ethnicities.

Nationally, 90 percent of hospital teams participating in Aligning Forces for Quality, including the team at Niagara Falls Memorial, improved the quality of care for their patients in measureable ways.  

When the study began in October 2010, 24.5 percent of all heart failure patients discharged from Memorial Medical Center were readmitted to the hospital within 30 days.  When the study concluded in March of this year that figure had declined to just 10.4 percent.

“Thanks to some creative thinking and hard work by our quality improvement personnel, staff development team and nursing personnel, our performance was better than average and better than other medium-sized hospitals that participated in this exercise,” said Memorial Vice President & Chief Operating Officer Sheila K. Kee. “What’s really exciting about this is the positive impact their efforts have made on the health of our heart failure patients.”

Memorial instituted a number of lasting changes to further improve the quality of care provided to its cardiac patients, with the specific goal of reducing the rates with which cardiac patients are readmitted to the hospital after being discharged. The most significant initiative involved revamping the discharge process to give patients the tools they need to stay well.

“One thing that really helped was changing the way we communicate with patients,” said Vice President & Chief Nursing Officer Joanne Krolewski, RN, BSN. “We developed education tools designed specifically for heart failure patients and instituted a ‘teach-back’ process that requires patients to show us they understand their discharge instructions.”

In addition, nurse clinical coordinators in collaboration with Memorial’s coordinator of case management began calling patients at home within 72 hours of their discharge to discuss their follow-up care and ensure compliance with their discharge plan. The hospital also strengthened its process for providing discharge summaries to patients’ primary care physicians and assists patients in scheduling follow-up appointments.

"Readmitting patients who were recently discharged from the hospital can often be prevented by better management of the transition to an outpatient setting," said Shelley B. Hirshberg, executive director of the P2 Collaborative of Western New York. "Niagara Falls Memorial's efforts to better educate heart failure patients prior to discharge and enhance the coordination of their care with community physicians not only help to keep patients out of the hospital but improve their quality of life."

A key component of Aligning Forces for Quality was a series of conference calls held with other participating hospitals to discuss best practices.

“The success we have seen and the support our staff has given to, and received from, hospitals across the country is a testament to the power of collaboration in our health care system. We’re proud to be part of that,” Memorial President & CEO Joseph A. Ruffolo said. 


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